Thousands of applicants, one office. Every one answered before the deadline.
A private university: applications, admission fees and enrolments counted end to end through one channel.
What Helm asks for to start: your admissions calendar.
✳ INDUSTRIES
One engine. Ten ways of working.
Each page shows the workflow Helm runs in that industry, the rules it never breaks there, and the one number agreed before the build.
Appointment questions at 11pm, across every branch. Every one answered, every slot held.
Median wait for a human reply before Helm, on our own accounts: 1h36 · 53% of messages arrive when the office is shut.
What Helm asks for to start: your appointment book.
The price question is the booking. Every one answered, every slot held.
Price questions are the most common message a salon receives, and most arrive after closing.
What Helm asks for to start: your price list.
A table for eight, asked at midnight. Answered, held, and on the floor plan by morning.
Large-party requests arrive overnight; a deposit rule removes the no-show.
What Helm asks for to start: your reservation book.
Launch night, four hundred messages an hour. Every order status answered, every complaint routed.
A bakery chain: 648 of 703 page replies landed in under five seconds — an autoresponder with four canned lines. Fifty-five were typed by hand, median 46 minutes.
What Helm asks for to start: last Friday's inbox.
«How much?» under every reel. Every one answered — and asked: which showroom, which day?
A national car distributor, over a million followers: median reply to a customer question 17.9 hours, with 65% arriving after hours.
What Helm asks for to start: your price list and your showrooms.
Quotes, claims and renewals, one inbox. Each one answered — and nothing said that a regulator wouldn’t.
First notice of loss arrives on WhatsApp now, and the documents can be collected in the thread.
What Helm asks for to start: your claims flow.
One fixture post, 162 comments, five tickets left. Every one answered, and the waitlist kept.
A 1,000-capacity venue: 162 comments on one post, more than the next seventeen posts combined.
What Helm asks for to start: your fixture list.
Millions of interactions, one form. Every one classified, routed and finished — or handed to a person on time.
Reach-a-human within the SLA is the number that matters, and every route is visible as a chip.
What Helm asks for to start: your contact form.
Sixty people wrote one word under your launch post — «details». Every one answered, and asked: which unit, which day?
A national developer, one launch post: dozens wrote «details», most got the same reply, and none of the replies carried a fact.
What Helm asks for to start: your launch calendar.
Not on the list? The first conversation is a diagnosis of one workflow, whatever the industry.
See how a pilot works ↗The journal ↗