Before Helm
- 1h36
- median wait for a human reply
- 53%
- of messages arrive when the desk is shut
Helm for clinics, labs & hospitals
Every patient answered.
Every booking taken.
Helm answers your clinic's WhatsApp in seconds, in Arabic or English. It takes the booking, sends the reminder and hands anything clinical to your team.
A Cairo clinic group · 468 conversations · 0 unanswered
Clinic desk · WhatsAppThu 23:41
في دكتورة جلدية بكرة في فرع التجمع؟23:41
أيوه، د. هنا متاحة بكرة ٤:٣٠ و٦:٠٠ مساءً في التجمع. أحجزلك أنهي معاد؟23:41
٦ لو سمحت23:42
تمام، سجلت طلبك ٦:٠٠ مع د. هنا. الاستقبال هيأكدلك الصبح برسالة.23:42
● Replied in 12 s · written to the clinic's booking sheet
01 / The gap
Patients write at night.
Reception reads in the morning.
With Helm, a Cairo clinic group
- 12 s
- median reply, day or night
- 0
- of 468 conversations left unanswered
Before: 3,457 conversations on our own accounts. After: every conversation read by hand, to 4 Sep 2026. Counted, not estimated.
02 / What it does
Four jobs,
done in the chat.
Book
The right doctor, branch and slot.
From your schedule. A deposit link if you take one.
Remind
The day before. The hour before.
Reschedules when they can't make it, so the slot isn't lost.
Answer
Prices, insurance, branches, hours.
From your published list, nothing invented.
Hand over
Anything clinical goes to a person.
Named, with the full conversation attached.
03 / The rules
What it never does.
Signed before launch.
- 01Never gives medical advice or reads a symptom as a diagnosis.
- 02Never confirms a slot it cannot see in your calendar.
- 03Hands over at once on any urgent word, to the person you name.
Patient data stays yours.A separate tenant for each clinic, hosted on AWS.
The official WhatsApp API.Your number, Meta-approved message templates, no unofficial tools.
Agreed in writing.Retention, access and data handling are set during scoping, before anything goes live.
04 / How to start
One desk first.
Then measure it.
- 01
Send your appointment book.
Doctors, branches, hours, prices. A sheet is enough.
- 02
A working desk on your number.
Typically within five working days of receiving what we ask for.
- 03
One number to judge it by.
Patients booked and attended, agreed before build.
05 / Before we begin
What clinics
ask first.
Does it give medical advice?
No. It books, reminds and answers from your published list. Anything about symptoms, results or treatment goes to the person you name, with the conversation attached.
Can patients write in Arabic?
Yes. Patients write in Egyptian Arabic, Modern Standard Arabic or English, and Helm replies in the language they used.
Does it work with our booking system?
It starts with what you already use: a shared sheet, a calendar or your clinic system. Deeper integration is agreed during scoping.
What happens when it doesn't know?
It says so, takes the patient's details and passes them to your team. It does not guess.
Where is patient data kept?
In a separate tenant for your clinic, hosted on AWS. Retention, access and export are agreed in writing during scoping.
Start with one desk
Who is answering
your patients tonight?
From the journal: A WhatsApp AI agent for a clinic with several branches ↗ · Clinics & hospitals